My process
I started with user research, analysing real customer reviews from Amazon and YouTube to identify who actually buys Arata and what they care about. This surfaced a clear insight: users are ingredient-aware, health-conscious, and respond to transparency over promotion. I then ran a visual audit on the existing site, annotating specific UX failures, attention-competing hero elements, a low-contrast primary CTA, carousel patterns burying product info, and visual language misaligned with the brand's natural positioning. I built a moodboard drawing from clean, editorial skincare references to establish the design direction.