Higher acquisition rates with a consistent signup experience

Daniel Johnson

0

UX Designer

Content Editor

Writer

Figma

Google Docs

UserTesting

Highlights
+36% visit to registration
+31% visit to posting a job
Hypothesis for the experiment
If we can more clearly set expectations on a sign up screen with content that matches the message on the previous screen and explains what will happen after signing up, we will increase registrations and first-time job posts.
Control
Generic "Get Started" CTA didn't speak to the headline or the overall focus of the page
CTA redirected to a 2-step sign up process where users select what account they want (client or freelancer)
Sign-up messaging did not reflect where someone is coming from or confirm that they're heading in the direction they expected
landing page headline and CTA (control)
landing page headline and CTA (control)
sign up page (control)
sign up page (control)
Test
CTA matches the action in the headline
CTA pops up an on-page modal for a 1-step sign up for a client account
Sign-up messaging acknowledges the content of the previous screen and the action someone takes to get there, and sets expectations for what is coming next
landing page headline and CTA (test)
landing page headline and CTA (test)
sign up page (test)
sign up page (test)
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+36% visit to registration and +31% visit to posting a job.

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Clients

Upwork

Tags

UX Designer

Content Editor

Writer

Figma

Google Docs

UserTesting

Daniel Johnson

Product writing for growth

Multi-million dollar growth wins and other writing samples
Multi-million dollar growth wins and other writing samples
Increased contact form completions with new content
Increased contact form completions with new content