This is a UX/UI design project for a hotel mobile website. The website allows users to book a stay at a hotel. Users can search for a room based on specific criteria. They can see pictures of the room and learn about what the rooms have to offer. They can then select a room and book a stay.

Understand user goals when using this type of website

Understand user pain points when using websites

Understand what type of tasks users carry out on these types of websites

For the quantitative research, I carried out a survey to find out about what users expect from a hotel website. For the qualitative research, I interviewed people who had experience with using a hotel website.

Users would like to see pictures of the hotel

Users would like to know what facilities the hotel has

Users would like to know where the hotel is located

Users would like to be able to contact the hotel owners

Users would like to search for a room based on specific criteria

Users would like to see the available rooms that match their search criteria

Users would like to see pictures of the rooms

Users would like to read a description of the rooms

Users would like to know what facilities the rooms have

Users would like to be able to easily book a room

Account

As a user I want to make an account so that I can save my booking and payment details

As a user I want to sign in and out of my account easily

Learning about the hotel

As a user I want to see pictures of the hotel

As a user I want to know where the hotel is located

As a user I want to know what facilities the hotel has

Searching for a room

As a user I want to search for a room based on specific criteria

As a user I want to see pictures of the rooms

As a user I want to read a description of the rooms

Booking a stay

As a user I want to easily book a stay at the hotel

As a user I want to securely pay for my booking

Cancelling a booking

As a user I want to easily cancel a booking if necessary

Contacting the hotel

As a user I want to contact the hotel so that I can ask a question and get information