Hotel Mobile Website Design
Catherine Parrish
This is a UX/UI design project for a hotel mobile website. The website allows users to book a stay at a hotel. Users can search for a room based on specific criteria. They can see pictures of the room and learn about what the rooms have to offer. They can then select a room and book a stay.
User Research
User Research Goals
Understand user goals when using this type of website
Understand user pain points when using websites
Understand what type of tasks users carry out on these types of websites
Surveys and Interviews
For the quantitative research, I carried out a survey to find out about what users expect from a hotel website. For the qualitative research, I interviewed people who had experience with using a hotel website.
Key Insights from the User Research
Users would like to see pictures of the hotel
Users would like to know what facilities the hotel has
Users would like to know where the hotel is located
Users would like to be able to contact the hotel owners
Users would like to search for a room based on specific criteria
Users would like to see the available rooms that match their search criteria
Users would like to see pictures of the rooms
Users would like to read a description of the rooms
Users would like to know what facilities the rooms have
Users would like to be able to easily book a room
User Stories
Account
As a user I want to make an account so that I can save my booking and payment details
As a user I want to sign in and out of my account easily
Learning about the hotel
As a user I want to see pictures of the hotel
As a user I want to know where the hotel is located
As a user I want to know what facilities the hotel has
Searching for a room
As a user I want to search for a room based on specific criteria
As a user I want to see pictures of the rooms
As a user I want to read a description of the rooms
Booking a stay
As a user I want to easily book a stay at the hotel
As a user I want to securely pay for my booking
Cancelling a booking
As a user I want to easily cancel a booking if necessary
Contacting the hotel
As a user I want to contact the hotel so that I can ask a question and get information
User Journey
Sitemap
Low-Fidelity Wireframes
High-Fidelity Wireframes
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Posted Feb 16, 2025
UX/UI design of a mobile hotel website
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