Community or Chat Moderation
Eric Edem Ahiadzro
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Posted Dec 23, 2024
I ensured community adherence to guidelines, resolved conflicts, facilitated engaging discussions, and managed user behavior by removing inappropriate content
• Managed content on online channels and social media platforms.
• Worked with post-production team members to produce captivating and successful content.
• Responded to and engaged with customers on social media pages to promote products and services.
• Partnered with IT support to troubleshoot and address platform issues.
• Reviewed, classified, or deleted highly sensitive content uploaded by users.
• Gathered customer feedback to report to the leadership and facilitate further action, etc