Modernized healthcare system
Toni
Healthcare Croatia
Timeline: 1 year
Role: Co-founder, Lead Designer
Tools: Figma, Notion, Miro
Key Achievements:
68% reduction in waiting times
92% patient satisfaction rate
45% increase in appointment efficiency
Calendar pill
The Challenge
Croatia's healthcare system faced significant challenges, including long waiting times, complex appointment booking processes, and limited access to specialist care, especially in rural areas.
User Pain Points:
Long waiting times for specialist appointments
Limited information about healthcare providers
Complex booking processes
Poor access to medical records
Research & Discovery
User Interviews: Extensive interviews with patients, healthcare providers, and administrators revealed systemic challenges in Croatian healthcare.
"I've waited over 4 months for a specialist appointment, only to have it cancelled without any alternative options."
— Patient, Split Region
Key Findings:
71% struggle to find available specialists in their area
89% of providers lack efficient digital booking
62% of cancelled appointments go unfilled
4 months average wait time for specialists
pills
System Analysis:
Current System:
Manual appointment booking process
Paper-based medical records
Poor resource allocation
Digital Solutions:
Limited integration capabilities
Complex user interfaces
Insufficient security measures
User Personas
Marko, 65 – Retired Teacher
Goals:
Easy access to medical history
Simple appointment booking process
Clear communication with doctors
Pain Points:
Difficulty with technology
Complex medical terminology
Transportation to distant clinics
Dr. Ana, 42 – Family Physician
Goals:
Efficient patient management
Reduced administrative work
Better patient communication
Pain Points:
Time-consuming scheduling
High no-show rates
Paper-based records
Design System
Colors:
Primary Red: #F45D5D
Success Green: #34C759
Background: #FFFFFF
Text: #1D1D1F
Typography:
Primary Font: Inter
Weights: Regular (400), Medium (500), Semibold (600)
The Solution
A digital platform was developed to simplify healthcare access, enable easy appointment booking, and provide a transparent system for finding and reviewing healthcare providers.
booking
Smart Booking System: Intelligent appointment scheduling with real-time availability updates and automated waitlist management.
Automated waitlist system fills 94% of cancelled appointments within 24 hours.
Features:
Real-time updates
Smart matching
Priority handling
Instant notifications
Medical Records: Secure access to personal medical history and test results.
Provider Search: Advanced search with filters for specialty, location, and availability.
Impact & Results
Key Metrics:
68% reduction in waiting times
92% patient satisfaction rate
45% increase in appointment efficiency
"This platform has transformed how we manage appointments and patient care. It's made healthcare more accessible for everyone."
— Dr. Ana Kovač, Family Physician
Final Design
The final design includes an overview of the healthcare platform, showcasing its user-friendly interface and comprehensive features.
gallery
Like this project
Posted Mar 25, 2025
A digital platform designed to simplify healthcare access, enable easy appointment booking, and provide a transparent system for finding healthcare providers.
Likes
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Views
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Timeline
May 24, 2024 - Mar 12, 2025
