Designing app and web portals for enhanced insurance services

Tiffany Teng

Overview

Who: Great Eastern Life, Singapore
What: Ran workshops, conducted stakeholder interviews, defined user flow, created wireframes
Role: Design lead
Result: -

Project summary

I led a team to gather business requirements and run workshops to understand the AS-IS process and challenges. Then, I worked on creating digital solutions for employees and HR to use features such as viewing their policies and submitting claims.
This case study outlines my approach to developing a new app and web portal to simplify insurance processes, enhance accessibility, and drive customer satisfaction.
Due to a non-disclosure agreement, information about this project is restricted. Please reach out for further details.
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Posted Aug 29, 2024

Tiffany led the end-to-end product design process with a cross-functional team.

Redesigning insurance web portal
Redesigning insurance web portal
Creating and managing enterprise design system
Creating and managing enterprise design system
Redesigning insurance website and migration
Redesigning insurance website and migration