Designing app and web portals for enhanced insurance services

Overview

Who: Great Eastern Life, Singapore

What: Ran workshops, conducted stakeholder interviews, defined user flow, created wireframes

Role: Design lead

Result: -

Project summary

I led a team to gather business requirements and run workshops to understand the AS-IS process and challenges. Then, I worked on creating digital solutions for employees and HR to use features such as viewing their policies and submitting claims.

This case study outlines my approach to developing a new app and web portal to simplify insurance processes, enhance accessibility, and drive customer satisfaction.

Due to a non-disclosure agreement, information about this project is restricted. Please reach out for further details.