VYSK Encrypted Voice App

VYSK Communications created end-to-end encrypted VoIP mobile communication solutions across hardware, iOS, firmware, and software. I led UX architecture and product design for a mobile experience that balanced security and privacy with usability for non-technical users in high-privacy contexts.

The product served executives, security-sensitive organizations, and international users who needed private communication without having to understand the underlying encryption model. Pairing encrypted hardware with a mobile app created friction around account creation, device activation, billing, and administrative setup.

I designed a self-serve portal that enabled clients to activate cases, add devices in bulk, administer users and features, and reduce internal support touchpoints required to get a secure device into use.

Self-serve client administration

Bulk case activation

Remote wipe and blocking support

Reduced administrator touchpoints

The calling experience had to introduce new functionality while supporting existing and grandfathered hardware. I evolved the dialer into VYSK Call, using predictive entry in place of a traditional number pad while keeping protocol-handshake feedback visible so users could understand the secure-call state.

User conversations surfaced a tension between strong privacy and everyday convenience. For people traveling frequently or working across regions, I created opt-in day and night screens that showed timezone differences without exposing exact locations. Users could disable timezone broadcasting at any time while retaining availability context for contacts.

Opt-in timezone sharing

Day/night availability cues

Contact invite-and-accept protocol

Self-managed account profiles

80% faster onboarding and activation

75% positive UAT for the timezone feature

Modernized iOS experience designed for regulated contexts