Dental Network — Patient Ops Automation

A network of dental clinics was struggling with patient operations: scheduling was manual and error-prone, follow-up reminders were inconsistent, and patient records were scattered across multiple systems. Staff spent more time on admin than patient care.

I built an end-to-end patient operations automation system that handles scheduling, follow-ups, and records management with minimal human intervention.

Patients book appointments through an automated system integrated with the clinic's calendar

Claude API powers a conversational interface for appointment changes, questions, and pre-visit forms

Automated follow-up sequences trigger after visits (reminders, satisfaction surveys, recall notices)

Patient records sync across all clinic locations via Firebase

Staff dashboard shows daily schedules, pending tasks, and patient history at a glance

AI-powered appointment scheduling and rescheduling

Automated post-visit follow-up sequences

Cross-clinic patient record synchronization

Conversational patient interface powered by Claude API

Staff dashboard with task management and alerts

HIPAA-conscious data handling and access controls

AI: Claude API

Backend: Python

Database: Firebase, Supabase

Integrations: Calendar systems, SMS/email providers

Scheduling errors reduced by 90%

Patient no-show rate dropped from 18% to 6%

Staff admin time reduced by 60%

Patient satisfaction scores increased from 3.8 to 4.7/5

System deployed across 4 clinic locations