LINDHOME CRM & Customer Journey System:
Designed the end-to-end customer journey and CRM workflow for a modular housing company. Mapped every stage from the first website visit and lead qualification to consultation, quotation, project planning, production, delivery, and after-sales support.
Defined lead statuses, sales pipeline, automation logic, customer communications, internal workflows, and handover processes between sales, design, production, and installation teams. The goal was to reduce manual work, improve lead conversion, and create a scalable customer experience as the business grows.
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LINDHOME CRM & Customer Journey System: Designed the end-to-end customer journey and CRM workflow for a modular housing company. Mapped every stage from the ...
