Improved Optimisation and Reporting processes for Retail brand

Joined a new account with the task of improving reporting processes and reducing errors in team account management

Launched a new reporting process in-line with client needs and trained team on requirements for new weekly process

Introduced regular monthly testing updates to ensure roadmaps continued moving

Upskilled team on account management and optimisation skills with daily check-ins to ensure progress was made

Improved client satisfaction with output of reports and new account management processes