Call center application
In 2015, I was hired to redesign the call center application of Fonebell, focusing on better UX, faster deployment, and modern design.
Fonebell Call center application
What I did:
- Refresh the logo
- Identify UX problems in the old application
- Improve the call menu builder
- Define the visual language
- Create wireframes and mockups
- Design about 60 pages and state for the entire application
Dashboard
Call menu configuration screen
Pre-recorded voices and answers
User management
Customer support recordings screen
Account details
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Posted Jan 31, 2023
I was hired to redesign the call center application of Fonebell, focusing on better UX, faster deployment, and modern design.
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