Our client was experiencing significant limitations with their current CRM system, HubSpot. As their business expanded, they required more advanced functionalities, particularly in reporting and integrations with other business systems, which HubSpot could not sufficiently provide. This was affecting their efficiency, decision- making, and overall customer relationship management. The client decided to migrate to Salesforce to leverage its robust features, but they were apprehensive about potential data integrity issues, data loss, and downtime during the migration process.