Customer Support Agent

PublishPress develops powerful publishing tools that allow over 250,000 WordPress sites to manage their content. It has many plugins, they are:

- PublishPress Authors: allows you to have multiple authors and author box

- PublishPress Blocks: give you more control over the WordPress block editor

- PublishPress Capabilities: best plugin to control access to your content or media

- PublishPress Checklist: define a task that must be completed before publishing

- PublishPress Future: allow you to add expiration data on a post

- PublishPress: organize and schedule content with a calendar and notification

- PublishPress Permissions: plugin for advance WordPress permissions

- PublishPress Revisions: allow you to approve, moderate and schedule revisions

- PublishPress Series: allow you to collect WordPress content together into a series.

On this position, my responsibilities are:

- Handle all customer queries on HelpScout

- Answering thread discussions on each plugin repository in WordPress.org

- Confirming bugs reported by the user

- Troubleshooting and escalating technical issues

- Creating GitHub issue for bugs or feature request