Intranet & Forms Portal Enhancements

James Park

🧭 Project Overview

ARK360 partnered with the Digital Solutions team of a Tier 1 Australian property group to enhance and support their enterprise intranet and digital forms portal. Operating as an embedded extension of the internal team, ARK360 provided on-demand capacity, technical expertise, and solution architecture to accelerate delivery, improve usability, and ensure seamless operation of critical business platforms.

🎯 Project Objectives

Augment Internal Team Capacity: Provide scalable development support to meet tight delivery timelines and internal resource constraints.
Modernise the Intranet Experience: Improve navigation, content structure, and performance across the corporate intranet platform.
Streamline Business Processes: Digitise and optimise forms used across departments such as HR, Finance, Property Management, and Legal.
Ensure Long-Term Maintainability: Align with best practices in enterprise architecture and handover standards for sustainability.

🧩 Key Deliverables

Custom Web Parts & Components: Developed reusable components to support intranet UX improvements and dynamic content presentation.
Advanced Forms: Built and enhanced digital forms with complex logic, approvals, and integrations using SharePoint and custom AngularJS.
Knowledge & Handover Artifacts: Delivered documentation, reusable templates, and patterns to support internal upskilling and future enhancements.
Performance Optimisation: Refactored legacy components for better speed, maintainability, and mobile responsiveness.
Stakeholder Engagement: Worked closely with business units to translate manual workflows into streamlined digital processes.

🔧 Technical Approach

Embedded Delivery Model: Operated as an extension of the internal Digital Solutions team with weekly sprint check-ins, aligned priorities, and full collaboration.
Microsoft Tech Stack: Leveraged SharePoint Online and Microsoft Teams for integration and delivery.
Agile & Iterative: Delivered improvements incrementally in line with stakeholder feedback and evolving requirements.

🚀 Key Results & Achievements

✅ Supported delivery of 20+ digital forms and workflows within 6 months.
✅ Enhanced employee experience with a faster, more intuitive intranet.
✅ Reduced turnaround time for business process requests by up to 60%.
✅ Enabled internal teams to manage and extend solutions independently through documentation and training.
✅ Improved visibility and accessibility of internal communications and key services.
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Posted Nov 29, 2024

Delivered 20+ forms, cut turnaround times by up to 60%, enhanced intranet UX, and empowered internal teams with expert resources and technical support.

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