The Company: Credit Suisse

The Industry/Domain: Financial Services | Credit Risk Management

My Role: Business Product Manager

The Goal: Modernize credit risk management processes to meet increasing regulatory requirements and enhance decision-making capabilities

The Outcome: Delivered CHF 75M in cost savings; Achieved a 20% improvement in operational efficiency for risk analysts

A top-tier global bank needed to modernize its credit risk management processes to meet increasing regulatory requirements and enhance decision-making capabilities. Existing systems were fragmented, leading to inefficiencies and delays in risk analysis and compliance reporting.

Strategic Product Roadmap: Defined and managed a multi-year product roadmap, ensuring alignment with both business goals and stringent regulatory requirements.

Customer-Centric Development: Partnered closely with internal risk analysts to understand their workflows, pain points, and priorities, ensuring the platform met user needs.

Agile Delivery in Stages: Coordinated a phased rollout across four major regions (US, APAC, EMEA, and Switzerland) to minimize disruption and optimize adoption.

Regulatory Compliance Focus: Embedded compliance requirements into the platform design, mitigating risk exposure in a highly regulated environment.

Cost Savings: Delivered CHF 75M in cost savings through streamlined processes and data-driven decision-making.

Efficiency Gains: Achieved a 20% improvement in operational efficiency for risk analysts by automating and centralizing key workflows.

Scalable Global Solution: Successfully deployed the platform to four regions over two years, standardizing credit risk processes across the organization.

Navigating complex, cross-functional challenges in a highly regulated industry.

Balancing regional requirements with a global product vision to ensure adoption and consistency.

Leveraging data and user-centric design to deliver tangible business value.