Lennox | Digital Return Process | E-commerce, B2B
Developed a digital returns process for Lennox, boosting annual revenue by $4M and NPS by 2 points. Delivered in 10 months using SCRUM/SAFe.
Product Manager
Product Researcher
Product Strategist
Azure DevOps
Google Analytics
Microsoft Teams
Credit Suisse | Global Risk Management Platform
Developed a global risk management platform, saving CHF 75M, improving efficiency by 20%, and standardizing processes across 4 regions.
Product Manager
Project Manager
Product Strategist
Stealth Startup | Media Management App Concept Validation
Validated a media app concept for a stealth startup, saving $130K in development costs and delivering a user-validated MVP prototype in 2 weeks.
Market Researcher
Product Manager
UX Designer
Figma
Invision
Miro
Lennox | Optimizing the Voice of the Customer Process
Optimized the Voice of the Customer process, reducing inefficiencies by 75% and aligning user feedback with product backlog priorities through automation.
Product Manager
User Researcher
Low-Code/No-Code
Azure DevOps
Microsoft Excel
Microsoft Power Automate