Custom AI Hotel Review System
Fathin Dosunmu
Revolutionized how hotels understand and act on guest feedback with a custom AI-powered hotel review system. This cutting-edge solution turned complex review data into actionable insights, helping hotels elevate their guest experience like never before.
Key Highlights:
💬 Sentiment Analysis That Gets It: Integrated OpenAI's advanced NLP capabilities to uncover guest sentiment, from glowing praise to subtle complaints. Now, hotels can address issues before they escalate.
📂 Smart Categorization: Automatically sorted reviews into targeted categories like service, cleanliness, and amenities, making it easy for management to pinpoint areas for improvement.
📊 Insightful Dashboards: Delivered dynamic dashboards powered by Airtable, giving hotels a bird’s-eye view of feedback trends with easy-to-use filters and visualizations.
⚙️ Automation Magic: Built workflows with Make to seamlessly gather, process, and analyze reviews in real-time, saving hours of manual labour while ensuring up-to-date insights.
This project fused AI intelligence with no-code flexibility, creating a tool that’s both powerful and easy to use. It’s not just about reading reviews—it’s about understanding what they truly mean and acting on them quickly.
With this system, hotels can delight their guests, improve operations, and stay ahead in a competitive industry. Who knew reviews could be this game-changing? 🚀
Make.com scenario
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Posted Dec 28, 2024
Revolutionized how hotels understand and act on guest feedback with a custom AI-powered hotel review system. This cutting-edge solution turned complex review da
