Grameenphone

In my role as a Customer Service Advisor (Senior Apprentice) at Grameenphone (TELENOR) in Khulna, Bangladesh, from September 2017 to May 2020, I provided top-quality customer service over the phone, with a strong focus on ensuring a positive and satisfying experience for customers. I played a crucial role in capturing customer insights and promptly escalating critical issues and complaints, facilitating their resolution and feedback. My dedication to maintaining targeted Key Performance Indicators (KPIs) demonstrated my commitment to achieving and surpassing performance goals. This position allowed me to refine my communication and problem-solving skills while contributing significantly to the company's overall customer satisfaction and success.