Ravenna

Ravenna is an AI-powered service desk built as a Slack-first platform for IT, HR, and Operations teams. I worked across the full stack (Next.js frontend, FastAPI backend), focusing on the analytics dashboard, Slack integration, and email infrastructure.

The dynamic analytics dashboard was a core piece of my work. I built a real-time reporting interface with configurable filters that let IT and HR leads slice ticket data by team, category, resolution time, and agent performance. The filtering system is fully dynamic, so admins can build custom views without engineering involvement.

On the integrations side, I built the Slack integration that makes Ravenna feel native inside workspace channels. Employees submit requests in natural language, and the system routes them through AI agents for automatic resolution or human escalation. This required deep work with Slack's Block Kit and Events API to deliver a polished, conversational experience.

I also built the inbound and outbound email logic, handling the full lifecycle: parsing incoming support emails, threading them into the right tickets, triggering automated responses, and managing outbound notifications. The email system needed to handle high-throughput environments where hundreds of requests come in simultaneously across both Slack and email channels.