9jaKitchen Food Delivery – Platform Figma Mobile App UI Design

Stanley Osazemwinde

Completed work

Product Designer

UI Designer

Figma

Food & Beverage

INTRODUCTION

Led UX strategy for a comprehensive three-sided marketplace connecting local restaurants, customers, and delivery riders. Created a digital platform that preserves authentic Nigerian cuisine while solving logistics challenges and empowering local food businesses through scalable technology

A Complete Food Delivery Ecosystem

I Identified critical UX challenges in Nigerian food delivery market including limited digital presence for local vendors, complex urban logistics, variable connectivity, and diverse user technical proficiency. Established design requirements that balance innovation with local infrastructure realities.

Understanding Nigeria's Unique Food Delivery Landscape

User Pain Point

Conducted comprehensive market research analyzing existing platforms to identify gaps and opportunities. Documented user pain points including restaurant availability transparency, payment limitations, delivery fees, and customer service, insights that directly informed feature prioritization and UX solutions.

Validating Design Opportunities

CUSTOMER INTERFACE OVERVIEW

Designed seamless customer interface enabling restaurant discovery, real-time menu availability, multiple payment methods, and address management. Extended platform capabilities beyond food delivery to include dine-in reservations and package delivery, creating a versatile lifestyle platform

RESTAURANT DISCOVERY

Implemented intelligent search and filtering system with location-based personalization, real-time status updates, and promotional integration. Designed discovery experience that surfaces relevant restaurants while showcasing authentic Nigerian cuisine variety and local vendor diversity

REAL-TIME MENU MANAGEMENT

Designed real-time menu synchronization features addressing critical pain point of outdated availability. Created three-tier visibility system (view list updates, restaurant open/closed status, out-of-stock indicators) eliminating order failures and reducing customer frustration through transparent communication.

Transparent Menu Status System Improving Customer Experience

PAYMENT SOLUTIONS

Developed comprehensive payment architecture including in-app e-wallet solution with instant processing, cashback rewards, and transaction tracking. Integrated multiple payment methods (debit card, bank transfer, USSD) accommodating Nigeria's diverse payment preferences and ensuring transaction accessibility.

Multi-Channel Payment System with E-Wallet Integration

DINE-IN & RESERVATIONS

Extended platform functionality beyond delivery with dine-in reservation feature, creating comprehensive restaurant engagement ecosystem. Designed booking interface that allows customers to secure tables while maintaining familiar UX patterns from delivery experience

Adding Restaurant Reservation System to Delivery Platform

PACKAGE DELIVERY

Designed seamless service switching between food and package delivery with unified payment system and consolidated tracking. Leveraged familiar interface patterns to reduce learning curve while expanding platform utility and revenue opportunities beyond food delivery

Unified Interface for Food & Package Delivery Services

Vendor Management System

VENDOR DASHBOARD

Designed analytics-rich dashboard providing vendors with business overview, quick-action cards, performance metrics, urgent notifications, and daily goal tracking. Translated complex operational data into actionable insights through clear information hierarchy and visual design

Real-Time Performance Dashboard for Vendors

MENU CREATION & PROMOTION

Built intuitive menu creation system with category-based organization and stock management controls. Designed "Top Offers" promotional feature allowing vendors to highlight items on platform homepage—creating revenue opportunities while improving product discovery for customers

Flexible Menu System with Promotional Capabilities

ORDER MANAGEMENT

Designed order workflow system with real-time notifications and status-based organization (pending, preparing, ready, completed). Created visual hierarchy enabling vendors to prioritize orders efficiently, reducing preparation time and improving service delivery coordination.

Priority-Based Order Management System

Comprehensive Rider Management System

NAVIGATION & PICKUP

Designed delivery navigation system incorporating step-by-step directions, customer location notes, and landmark references. Added online/offline toggle accommodating connectivity challenges while ensuring riders can efficiently locate pickup and delivery points in complex urban environments

Navigation with Landmark Integration

MULTI-ORDER MANAGEMENT

Created interface allowing riders to manage multiple simultaneous orders with clear prioritization and route optimization. Designed workflow that maximizes rider earnings while maintaining delivery efficiency, balancing business profitability with service quality.

Logistics Optimization: Enabling Efficient Batch Delivery for Riders

EARNINGS & PERFORMANCE

Designed comprehensive earnings dashboard providing riders with transparent income visibility, performance analytics, and goal tracking. Created trust through data transparency while motivating riders through clear performance indicators and achievement visualization

Transparent Earnings Tracking and Performance Metrics

E-WALLET & WITHDRAWALS

Implemented secure e-wallet solution with 24/7 earnings access, multiple withdrawal options, transparent transaction history, and PIN-protected withdrawals. Designed financial system reducing payment disputes while giving riders control over earnings management and cash flow.

Secure E-Wallet System for Rider Earnings Management

Other Screens

Conclusion

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