P2C wallet: trust through clear transaction status
Sebastián Falasca
Challenge
Low user trust: transactions with ambiguous states and money that felt half lost.
What I did
Centralized cards in the wallet with one spendable balance, one status language for cards and transactions, and top-up in three taps.
Result
Fewer support tickets, faster top-up, clear transaction status.
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Posted Sep 28, 2026
Fintech wallet redesign for P2C: one spendable balance, one status language and top-up in three taps. Fewer support tickets.
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