Smart Europe needed a unified, modern interface to manage its internal service workflows, from reception checklists to warranty claims and workshop operations. The existing tool was outdated, visually cluttered, and inconsistent with Smart’s brand system, making it hard for service advisors and technicians to efficiently navigate daily tasks.

The goal was to rebuild the Service Operation Hub (SOH) as a clean, modular, and brand-aligned dashboard that streamlines operations across all Smart dealerships in Europe.

✦ Brand-Aligned System Redesign — Rebuilt the entire dashboard UI using Smart’s official brand tokens, typography, and color system from the Smart Brand Hub, ensuring complete consistency across all digital touchpoints.

✦ Streamlined Service Workflows — Consolidated job cards, vehicle lookup, and service checklists into a modular interface, reducing task duplication and cutting navigation time by over 40%.

✦ VIN-Based Lookup & Job Creation — Introduced a dynamic vehicle lookup tool pulling data from Smart’s backend systems (contracts, warranty, ISP info), enabling instant job card creation and history visibility.

✦ Smart Visual Hierarchy — Clean, light layout with refined contrasts and brand-accented highlights for technician visibility in workshop environments.

✦ Performance-Driven UX — Optimized for multi-role use (service advisors, managers, warranty specialists), ensuring seamless scaling and handoff to engineering teams through a structured Figma system.

Legacy dashboard interface with dense information layout and limited visual hierarchy

Multiple disconnected sections forced users to switch contexts frequently

Outdated UI colors and typography misaligned with Smart’s brand system

First iteration wireframes focused on defining clear hierarchy between outlet overview and personal job cards

Workflow mapping in Weavy to redesign user flows across dashboard, job cards, and vehicle lookup tools

Component planning and information architecture for scalable system structure

Component-based design system built from Smart’s official UI kit - buttons, chips, and table cells optimized for dashboard clarity

Final SOH dashboard with modular grid structure and unified navigation

VIN lookup and quick job creation integrated into a single seamless flow

Consistent, brand-aligned design language ensuring scalability for Smart Europe’s entire service ecosystem

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