Tribeversity E-learning Platform Redesign by Haikal NurkalamTribeversity E-learning Platform Redesign by Haikal Nurkalam

Tribeversity E-learning Platform Redesign

Haikal Nurkalam

Haikal Nurkalam

Tribeversity

Tribeversity is Tribelio's e-learning product, built for people who want professional development they actually finish. I owned the design end to end: research, information architecture, learning paths, community features, and the content system underneath all of it. It launched as Tribelio's flagship education offering, and the structure it introduced still shapes how courses, cohorts and creators sit inside the same platform.
Challenge
- Course completion sat at the 18% industry benchmark.
- Learners had no accountability, no peers, and no visible progress.
- Instructor profiles lacked credibility signals, so trust never formed.
- Content discovery was overwhelming without curation.

Approach

I started by testing the assumption that completion was a content problem. It was not. Surveys with 40 learners and interviews with 10 course creators kept pointing at the same three things keeping people from finishing: nobody knew they were falling behind, nobody else was doing it with them, and progress disappeared after the first session. So instead of adding more content, I designed the accountability layer — cohort-based learning paths with a fixed rhythm, small peer groups, progress that stays on screen without being asked for, discussion threads attached to the lesson instead of a separate forum, and live session rooms. Then I ran it with a 20-person beta cohort for four weeks, measured engagement and retention on every key flow, and cut the features that cohort ignored.

Outcome

- Course completion 18% → 64%.
- Daily active users 3x in the first month after launch.
- NPS 72 with early adopters.
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Posted Oct 29, 2026

Designed Tribeversity for improved course completion and engagement.