Pets at Their Best | Bespoke MIS | Database |MGMT Portal

This pet care company was thriving in their services but bogged down by outdated systems. With everything managed through paper forms and SMS, their workflows were labour-intensive, prone to errors, and difficult to scale. Our first step? Sitting down with the team to truly understand their daily challenges and long-term goals.

We dug deep into their operations, mapping out every step of their client registration, booking, and invoicing processes. From managing client and pet records to coordinating day care, boarding, and grooming services, we identified key areas where digital solutions could make life easier without disrupting the personal touch their clients valued.

Using Airtable as the backbone, we built a comprehensive database to house all client and pet information in one place. To make onboarding simple, we introduced online registration and inquiry forms that sync seamlessly with the database. A custom management app allowed staff to access key details on the move whether at the grooming station, during day-care check-ins, or managing holiday boarding.

For finances, we implemented an automated invoicing system linked to Stripe, taking the hassle out of chasing payments and ensuring timely, professional billing.

Throughout the build, we worked closely with the business owner to refine every feature. From adjusting data categories in the Airtable database to tailoring forms for specific services, we iterated until the system felt like an extension of their team. The result? A platform as unique as their business.

We know that new tech can feel intimidating, so we provided comprehensive training to ensure staff felt confident using the new system. Whether it was updating client records, accessing pet information on the go, or managing automated invoicing, the team quickly embraced their upgraded workflows.

Even after the system was up and running, we stayed in touch to provide continued support and advice. Whether troubleshooting a sync issue or exploring new automation ideas, we’ve been a reliable partner as their needs evolve.

This project transformed a 100% paper-based business into a digitally-driven operation that saves time, reduces errors, and provides a better experience for clients and staff alike. With streamlined processes, real-time access to key information, and automation handling the admin, this pet care company is now free to focus on what they do best: taking care of furry friends.

Ready to bring your business into the digital age? Let’s make it happen!