ZapPay Admin Dashboard Design
Henry Nwachukwu
Verified
Overview
I designed an admin dashboard for a Nigerian bill payment app that enables users to pay for airtime, data, and utility bills.
The dashboard was created to help internal teams manage users, wallets, disputes, and roles effectively.
The focus was on clarity, data visualization, and easy navigation, ensuring admins could manage operations quickly and with confidence.
Problem
Admin teams faced several challenges with the existing tools:
Difficulty accessing and managing user data.
Disorganized wallet and transaction records.
Inefficient dispute handling process.
Lack of role based access and permissions.
Poor visibility into key metrics.
This resulted in slow issue resolution and increased complexity for managing the
Goal
Simplify the dashboard for easy navigation.
Provide clear data visualization for quick decision making.
Improve workflows for user management and disputes.
Support role based management for different admin levels.
Create a scalable, intuitive tool that grows with the business.
Overview of User Management Section
Process
Research
Reviewed how Nigerian users interact with bill payment apps.
Collected insights from admin teams about workflow pain points.
Benchmarked dashboards from financial and utility apps.
Ideation
Sketched multiple layout options for dashboards and navigation.
Designed workflows for user management, wallet monitoring, and dispute resolution.
Mapped role based access levels for different admin functions.
Design
Created wireframes and prototypes using Lovable.
Structured navigation into clear categories: Dashboard, Users, Wallet, Disputes, Roles, Reports.
Focused on information hierarchy to reduce clutter.
Applied data visualization (charts, tables, and cards) for transaction and dispute monitoring.
Validation
Shared prototypes with stakeholders for feedback.
Iterated based on usability concerns (e.g., simplifying dispute resolution flow).
Ensured consistency in design system for scalability.
Over view of User Account Activation
Over View of Wallets
Overview of Dispute Management
Solution
Key Design Features
Dashboard Overview: Real time metrics on users, transactions, disputes, and revenue.
User Management: Search, quick actions, and detailed profiles.
Wallet Section: Real time balances, funding history, and issue tracking.
Dispute Resolution: Streamlined case tracking and resolution steps.
Role Based Access: Flexible permissions with easy assignment.
Data Visualization: Clean charts and tables for better insights.
Overview Of Role Base Management Section
Outcome
Faster access to user and transaction data.
Improved clarity in wallet and dispute monitoring.
Reduced steps in core workflows, leading to quicker resolutions.
Scalable dashboard structure that supports future features.
Enhanced collaboration between admin teams through better data representation.
Reflection
This project highlighted the importance of combining UX research, design thinking, and UI clarity to solve real admin pain points.
Using Lovable streamlined collaboration and iteration.
The final design made operations more efficient while keeping the dashboard simple, scalable, and user centered.
Next steps include:
Adding automation for dispute resolution.
Optimizing performance for larger data sets.
Exploring predictive insights for admin teams.
Like this project
What the client had to say
Henry delivered a strong, research-driven redesign of a Shopify app using Polaris: excellent communication, clean Figma files, and valuable UX insights throughout the project. Exceeded expectations, and I’d definitely work with him again.
Nathaniel Deal, Sevenbrand, LLC
Nov 15, 2025, Client
Posted May 31, 2025
Redesigned an admin dashboard for a Nigerian bill payment app (Zap Pay), simplified workflows, improved data clarity, and enabled faster dispute resolution.
Likes
1
Views
26
Timeline
Oct 27, 2025 - Nov 15, 2025
Clients
Sevenbrand, LLC
