I designed an admin dashboard for a Nigerian bill payment app that enables users to pay for airtime, data, and utility bills. The dashboard was created to help internal teams manage users, wallets, disputes, and roles effectively.

The focus was on clarity, data visualization, and easy navigation, ensuring admins could manage operations quickly and with confidence.

Admin teams faced several challenges with the existing tools:

Difficulty accessing and managing user data.

Disorganized wallet and transaction records.

Inefficient dispute handling process.

Lack of role based access and permissions.

Poor visibility into key metrics.

This resulted in slow issue resolution and increased complexity for managing the

Simplify the dashboard for easy navigation.

Provide clear data visualization for quick decision making.

Improve workflows for user management and disputes.

Support role based management for different admin levels.

Create a scalable, intuitive tool that grows with the business.

Reviewed how Nigerian users interact with bill payment apps.

Collected insights from admin teams about workflow pain points.

Benchmarked dashboards from financial and utility apps.

Sketched multiple layout options for dashboards and navigation.

Designed workflows for user management, wallet monitoring, and dispute resolution.

Mapped role based access levels for different admin functions.

Created wireframes and prototypes using Lovable.

Structured navigation into clear categories: Dashboard, Users, Wallet, Disputes, Roles, Reports.

Focused on information hierarchy to reduce clutter.

Applied data visualization (charts, tables, and cards) for transaction and dispute monitoring.

Shared prototypes with stakeholders for feedback.

Iterated based on usability concerns (e.g., simplifying dispute resolution flow).

Ensured consistency in design system for scalability.

Dashboard Overview: Real time metrics on users, transactions, disputes, and revenue.

User Management: Search, quick actions, and detailed profiles.

Wallet Section: Real time balances, funding history, and issue tracking.

Dispute Resolution: Streamlined case tracking and resolution steps.

Role Based Access: Flexible permissions with easy assignment.

Data Visualization: Clean charts and tables for better insights.

Faster access to user and transaction data.

Improved clarity in wallet and dispute monitoring.

Reduced steps in core workflows, leading to quicker resolutions.

Scalable dashboard structure that supports future features.

Enhanced collaboration between admin teams through better data representation.

This project highlighted the importance of combining UX research, design thinking, and UI clarity to solve real admin pain points. Using Lovable streamlined collaboration and iteration. The final design made operations more efficient while keeping the dashboard simple, scalable, and user centered.

Next steps include:

Adding automation for dispute resolution.

Optimizing performance for larger data sets.

Exploring predictive insights for admin teams.