With custom knowledge integration, a chatbot can be trained on your proprietary data—such as product catalogs, FAQs, policy documents, and even historical customer interactions. This allows the chatbot to provide highly relevant answers, guiding users through complex queries with ease and confidence. Whether it’s helping a potential customer find the right product, providing detailed explanations on services, or even troubleshooting technical issues, a custom knowledge-powered chatbot can do it all, instantly.