Jewelry Designer/ Entrepreneur

Manage daily operations for this e-commerce business, creating new product lines, maintaining new and existing customer accounts, planning and executing digital marketing strategies, and completing financial activities. Price, photograph, and develop product descriptions before uploading to the e-commerce website. Process and fulfill new orders arranging for shipping and handling. Provide customer service via social media, email, and phone calls.

·        Built over 500 long-term customer relationships by facilitating ongoing communication and maintaining high standards of customer service through correspondence, live streams, and monthly digital newsletters.

·        Generated new sales via B2B and B2C digital advertising and marketing using major social media platforms developing company branding and creating content including posts, stories, reels, and livestreams.

·        Develop data driven campaigns by gathering and analyzing data from social media channels to inform operational decisions using Planoly, and Social Blade.  

·        Selected from 100 people to attend an online course at eCornell University to obtain a Certificate in Women's Entrepreneurship by the Bank of America.