Collaborated with UX Researcher on defining the research plan and assisting with customer interviews Translated user insights into a new concept and prototype Led the coordination efforts around the project discovery with relevant stakeholders

Quality of salary data is essential to do a proper Payroll Salary data feeds all Personio payroll offerings Missing or broken functionality are big factors for customer churn

Concept miss-aligned with our customer’s mental model Job-to-be-done and Journey map for managing salaries undefined Usability issues and missing features reported by customer insights