Customer Success Manager, Far Horizon Capital Inc

Consulted on international banking and corporate structure solutions, and helped select the most suitable jurisdictions and legal entities that best suit customers’ businesses, requirements and goals and establish their ventures.

Managed customer relationships and regularly communicated with customers to understand their needs and satisfaction, and identified any potential problems or areas for improvement.

Provided training, support, and resources to help customers get the most out of their investment. 

Facilitated and speeded up the corporate, personal, investment and merchant bank account opening procedures for Far Horizon Capital customers.

Tracked and measured customer success metrics, such as customer satisfaction, service adoption, and churn rate.

Identified high potential and high risk customers.

Empowered high-risk businesses such as Crypto, Gaming, Forex, among others, to obtain bank accounts. Helped open 30+ corporate and personal bank accounts for these high-risk businesses.

Helped obtain legal opinions, evaluated the company's KYC procedures and designed a robust KYC processes to ensure that our banking partners feel comfortable opening corporate accounts for our customers’ businesses, which resulted in 21% increase of successfully opened corporate and personal bank accounts.

Helped to implement Bankaccounts.IO – a platform to compare offshore and onshore bank account options which increased lead conversion rate by 13%.

Onboarded 50+ customers and helped them with company incorporation/formation and bank account opening.

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