Account Shows Suspended But Is Active

In my recent experience, Encountering the “Account Suspended” message or a redirection to “/cgi-sys/suspendedpage.cgi” after changing a domain in a cPanel account

Here, I outline the measures taken to resolve the issue and restore the website. You can follow the same steps to solve this issue.

The initial step involved clearing all website caches, including from plugins, then test the website. If the issue persisted, proceed further.

suspending and then unsuspending the account via the command line:

/scripts/suspendacct yourcpaneluser — force/scripts/unsuspendacct yourcpaneluser/scripts/restartsrv_apache — stop/scripts/restartsrv_apache — start

If the issue persisted. Proceed further

Create cPanel account Backup using below command

/scripts/pkgacct cpanelusername

after that terminate the account through WHM, and rerstart the Apache (or Nginx, if applicable). After restarting the services restore the account using the backup file:

/scripts/restorepkg cpanelbakupfile

Following these steps, I performed a complete service restart to ultimately fix the problem.