Provided high-volume e-commerce customer support for Shopify-based stores, handling customer emails and tickets, order and shipping inquiries, refunds and returns, follow-ups, escalations, and unresolved issues. I worked within client-specific SOPs and workflows while keeping responses accurate, clear, and customer-focused. Experienced with Shopify, Commslayer, and support operations.
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Provided high-volume e-commerce customer support for Shopify-based stores, handling customer emails and tickets, order and shipping inquiries, refunds and re...
