Designing for Real Results: The Postis Transformation
Cosmin Scinteie
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Posted Jan 7, 2026
I collaborated with Postis to design a platform that revolutionized their last-mile delivery operations.
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Last year, I collaborated with Postis to design a platform that revolutionized their last-mile delivery operations. The goal? Create a seamless, user-focused experience that drives business and keeps customers happy.
Together, we didn't just redesign a platform - we delivered measurable impact:
Business Results - Driven by Design:
Cost Efficiency: A redesigned, more intuitive user interface led to a 25% reduction in shipping costs and 20% fewer returns by simplifying order management and improving decision-making
Delivery Improvements: By streamlining the delivery tracking and management system, we reduced out-of-SLA deliveries by 25% and boosted operational efficiency by 15%, with zero errors in data processing
Customer satisfaction: A more user-friendly design resulted in a 25% decrease in call center complaints and 82% reduction in "Where is my package?" inquiries, enhancing the customer experience
The result?
A product that bridges the gap between operational complexity and user needs, making life easier for everyone involved. 🚚✨
