Ticketing System

Prateek Shukla

Fullstack Engineer
UX Designer
Web Developer
MongoDB
Node.js
React
Linnk Group

Overview

In this software development project, I took on the role of a lead developer responsible for the design and implementation of a robust Ticketing System. The primary goal was to create a seamless and efficient platform to manage and track tickets, catering to the diverse needs of users.

Technology Stack:

Frontend: React
Backend: Node.js
Database: MongoDB

Key Responsibilities:

System Architecture:
Backend Development:
Database Management:
User Authentication and Authorization:
Real-time Updates:
Testing and Quality Assurance:
Documentation:

Challenges and Solutions:

Encountered challenges in managing real-time updates and ensuring seamless integration between frontend and backend. Overcame these challenges by leveraging established best practices, thoroughly testing the implemented solutions, and adopting an iterative development approach.

Results:

The Ticketing System was successfully delivered within the specified timeline, meeting all project requirements. Users can efficiently create, manage, and track tickets through an intuitive and responsive interface. The system's modular architecture and use of cutting-edge technologies ensure scalability for future enhancements.
This project allowed me to demonstrate my expertise in software development, particularly in designing and implementing a robust Ticketing System using React, Node.js, and MongoDB. The experience gained in overcoming challenges and delivering a successful product reinforces my commitment to delivering high-quality solutions in the field of software development.
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