UDR Resident Help Center Redesign

I re-designed the help center for UDR to help it's residents easily find information.

Some of the updates included; Improving the behavior of the filter menu. - since there was a finite number of category, we decided it was best to show all of them on the web view and hide them under a drop down in the responsive tab and web view.

Adding the "was this helpful" session: I added this section so we could to collect feedback from customers and track which questions were useful and which wasn't.

We hid the call and email options to make it available to user when it was necessary otherwise, we found that people repeatedly sent emails without looking through the help center for answers.

Added the option to login to access more sensitive information only available to residents.

Below is the former design of the Help Center.