Customer Engagement Dashboard (SaaS)

Campaigns: This section displays a list of ongoing campaigns, including SMS, Email, and WhatsApp campaigns. Each campaign has a status indicator (e.g., active, scheduled, completed), a title, and a brief description. Users can click on a campaign to view more details or make changes.

Ticketing system: This section displays a list of open tickets, organized by priority and status (e.g., new, in progress, resolved). Users can click on a ticket to view more details, add comments, or assign it to a team member.

Internal Conversations: This section displays a list of ongoing internal conversations, organized by date and time. Users can click on a conversation to view the full message history or add a new message.

Contacts: This section displays a list of contacts, including their name, email address, phone number, and any associated campaigns or tickets. Users can search for a specific contact, add a new contact, or edit an existing contact's information.

Settings: This section allows users to customize their dashboard settings, including language preferences, notification settings, and user permissions.

Reports: This section displays a variety of reports, including campaign performance, ticket response times, and contact engagement. Users can filter reports by date range and export them to a CSV or PDF file.