Strategic approach to OTA channel, and social media management

✅ Orchestrated seamless OTA channel bookings, overseeing platforms such as Expedia, Traveloka, Agoda, Facebook, and Zalo.

✅ Ensured accuracy in bookings and maintained updated guest room reservations, including personal details, check-in/check-out dates, deposits, and special requests.

✅ Streamlined staffing and work schedules, ensuring thorough training and optimal performance from all team members.

✅ Managed financial and revenue reports, meticulously tracking income and expenses for enhanced financial transparency.

✅ Collaborated with the head chef to modify menus, aligning them with the farm-to-table concept and enhancing culinary offerings.

✅ Successfully managed Facebook and Instagram accounts for Banyan House and Biang Dalat and increase engagement up to 15% organically

✅ Crafted engaging content and promptly responded to audience engagement, fostering a vibrant online community, such as Expats in Vietnam, Vietnam Business Associate.

🎯 MARKETING STRATEGIES & PROMOTIONS

✅ Developed targeted marketing strategies focusing on families and friend groups for both the hotel and restaurant.

✅ Identified opportunities and crafted summer promotions and encouraged families to experience the unique getaway with French Colonial Villa and BBQ feast for big families, driving new business and enhancing brand visibility.