A rep's day doesn't happen inside a single screen. It moves across conversations, site visits, samples, orders, and follow-ups.
Leads become projects. Projects generate new leads. The distinction made sense to the software. It didn't make sense to the work. We unified them.
Leads and projects now share a single flow. Context, progress, and actions move together, so when a rep returns to a project, everything they need is already there. The color palette, the samples ordered, the notes from the last visit. No rebuilding. No catching up.