Global Operations Real-Time Management and Process Building
Von Sandiko
Managing +10 Global BPO sites through Real-time Monitoring of +5k agents
Handles a team of 15 Real-time Analysts as their Team Manager
Driving Google Business by managing productivity and ensuring compliance and adherence on plotted schedules
Monitoring customer queues for Phone, Chat and Email channel
Reporting KPIs to Google Clients and Intraday/End Of Day Reports
Host and manages client calls
Processing large scale data to provide data-driven decisions and recommendations
Interprets performance and provide insights towards improvement of Google Operations
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Posted Aug 12, 2024
Led a team of 15 analysts to revamp real-time management processes, improving efficiency and accuracy across global operations.
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