Improvement Intent Response - Qiscus Robolabs

Umar Abdul Azis

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UX Designer

Web Designer

Product Designer

Figma

Preview of Improvement Intent Response
Preview of Improvement Intent Response

Overview

Chat response is a configuration contained in Qiscus Robolabs. Chat response helps users manage what type of response is given when a business gets a client who is having a conversation with their business.

Problems

To configure some of the chatbot response functions contained in Qiscus Robolabs, it has a problem, namely the system must be carried out by inputting the code so it is not user friendly.
Some of the Responses in Qiscus Robolabs include:
1. Button Response
2. Carouel Response
3. Response stickers
4. Quick Reply Response

Solutions

To simplify the user experience, I as a designer redesigned the display, which was initially very difficult to configure, to be user friendly by applying a dashboard to configure these response functions.
Some of the previous views as follows:
Buttons Responses Before Improvement
Buttons Responses Before Improvement
Carousel Response Before Improvement
Carousel Response Before Improvement
Quickreply Response Before Improvement
Quickreply Response Before Improvement
Sticker Responses Before Improvement
Sticker Responses Before Improvement
Through several references and the design process, I as a designer made the following improvements:
Quickreply Response After Improvement
Quickreply Response After Improvement
Sticker Response After Improvement
Sticker Response After Improvement
Carousel Response After Improvement
Carousel Response After Improvement
Button Response After Improvement
Button Response After Improvement
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Posted Feb 17, 2023

This project involves me as a designer to make improvements to the chatbot response feature on the Qiscus Robolabs service so that it becomes user friendly and

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UX Designer

Web Designer

Product Designer

Figma

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