Some of the key areas I worked on include
• Creating prototypes for critical features such as direct debit mandates, income verification, KYC and several other financial tools
• Designing end to end user flows that transformed heavy backend operations into clear and effortless customer journeys
• Gathering requirements directly from the client, translating them into visual prototypes, securing approvals and ensuring smooth delivery into development
• Testing completed features after development to confirm they met the design vision