Creation of a holistic patient journey and product strategy using user-centered design methods and practices in close collaboration with product managers and other stakeholders. Optimizing existing features through continuous identification of improvement potentials and implementation of the solutions that contribute to the continuous development of the products, improving usability and patient engagement.

Outcomes

Enhanced the overall user experience with advanced and intuitive features

Elevated patient satisfaction by meeting feature demands

Enabled continuous improvement based on patient feedback and needs

Contributed to a positive brand image through cutting-edge features

• ⁃ Improved the design that led to fewer user inquiries and support tickets