British Airways Reviews Analysis

Analyzed customer reviews to uncover differences in service quality, comfort, and value for money across various travel classes and aircraft types. This project provided actionable insights to improve food, cabin crew service, and in-flight entertainment, enhancing overall customer satisfaction.

I examined customer feedback to understand differences between travel classes and aircraft types. The analysis revealed key insights into service quality across different travel classes, highlighting areas for improvement in food and beverage options, cabin crew service, and in-flight entertainment. Additionally, it provided an in-depth look at the comfort levels experienced by passengers and their perceptions of value for money.

These insights are crucial for enhancing customer satisfaction and optimizing service offerings based on passenger feedback. The results can be sorted by numerous filters provided and the distribution can be easily seen. World map also provides the concentration and extent of positive or negative reviews in the respective region respective to the filters selected.

The insights provided by this dashboard have significant impacts:​

1. Improving Customer Satisfaction: By identifying specific areas for improvement in services, British Airways can enhance the overall customer experience, leading to higher satisfaction and loyalty.

2.Optimizing Service Offerings: Understanding passenger preferences and comfort levels allows British Airways to tailor their services more effectively, ensuring that they meet the needs of their customers.

3.Informed Decision-Making: The detailed visualizations and data-driven insights support more informed decision-making at British Airways, helping them allocate resources efficiently and prioritize improvements that will have the greatest impact on passenger experience.

4. Competitive Advantage: By continuously improving their services based on customer feedback, British Airways can maintain a competitive edge in the airline industry, attracting more passengers and building a strong reputation for quality service.