Interviews, whether conducted in person or online, offer a more in-depth understanding of your customers. Through one-on-one conversations, you can explore their challenges, motivations, and experiences in greater detail. This qualitative data is invaluable for crafting marketing messages that resonate on a personal level. For example, when I conducted interviews for a client, we discovered specific challenges their customers faced, allowing us to tailor our messaging to address these issues directly. As a result, the client’s engagement skyrocketed because we spoke directly to their needs.