I worked on the inception, development, and launch of a cross-selling upgrade feature for subscription-based customers, resulting in a remarkable 100% increase in annual plan upgrades. The feature allows you to upgrade your current phone plan to include home services such as internet and cable directly from the app. An appointment is set up asynchronously for a technician to come to your home and set up your home service. If you are not available on the date provided for the visit, you can change the date directly on the app.