Autonomous Inquiry-to-Booking Workflow for Home Services
Ryan Cruz
The Challenge
Plumbing and trade business owners lose up to 40% of inbound leads because they cannot answer phone calls while on a job site. North Peak Plumbing needed a frictionless system allowing emergency and routine service customers to describe an issue, get pre-qualified, choose an appointment slot, and receive automated confirmations without manual phone tag.
Strategy & Execution
Interactive Issue Intake: Built a visual problem-selector allowing homeowners to specify pipe leaks, water heater failures, or fixture installs in seconds.
Automated Dispatch Rules: Configured logic to route urgent emergencies to direct phone dispatch while scheduling non-urgent service calls into open calendar slots.
Frictionless Rescheduling & Reminders: Deployed automated SMS confirmations with self-serve rescheduling links, reducing no-shows to near zero.
The Outcome & Metrics
100% Capture Rate: Inquiries captured 24/7 without owner intervention.
Response Time: Reduced from hours to under 30 seconds.
Interactive Prototype: Built and deployed as a live demonstration application.
Live Demo & System Build Videos
Behind-The-Scenes Build: https://video.trafficsalad.com/video/contra-lovable-challenge-build-azw0
Live App: https://peak-dispatch-pro.lovable.app/
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Posted Nov 5, 2026
Engineered an interactive qualification and scheduling dispatch system for North Peak Plumbing, eliminating phone tag and booking jobs automatically.
