Two years ago, I was assigned to design an app for ChatGPT, aimed at enhancing user experiences through intelligent automation and seamless interactions. My goal was to craft a clean, modern, and intuitive UI that simplifies complex AI functionalities while delivering a visually engaging and user-friendly experience.

In this UX design case study, I explore how I designed a conversational interface using ChatGPT, aiming to enhance user experience (UX) and provide a seamless, intuitive chat interaction.

I began by conducting user research to identify the main challenges that users face when interacting with chatbots, including:

Misunderstood or irrelevant responses

Slow response times

Lack of personality or empathy in interactions

I gathered insights through surveys, interviews, and observation, which allowed me to pinpoint the areas that needed improvement in order to create a smoother, more engaging experience.

From the research, I established clear objectives for the chatbot design:

These objectives were critical in ensuring the chatbot would meet user expectations and provide an optimal experience.

With the objectives set, I moved to the wireframing and prototyping phase. I sketched out different interface layouts and created low-fidelity wireframes to map the flow of the conversation, ensuring that users could easily navigate the chat and access the features they needed.

I also focused on making the conversational interface feel natural and intuitive. I incorporated the use of buttons for common queries and options, while keeping the conversation open-ended for more complex interactions.

The final design focused on accessibility, ease of use, and creating a positive, engaging experience. Some key features included:

Quick replies and suggested responses for faster interactions

Clear conversational cues to guide users through the chat

Personalisation options for a more human-like tone

The final interface was both functional and aesthetically pleasing, ensuring that users could effortlessly interact with the chatbot.

This case study highlights how I designed a conversational AI interface that improves user engagement and satisfaction. By focusing on user pain points, defining clear design goals, and iterating based on feedback, I was able to create a chatbot that is not only functional but also enjoyable to interact with.

Read full case study here.