Coordinating Technical Training Programs

I designed and implemented two comprehensive training programs as part of a project initiative:

The first training program spanned over 4 weeks and was tailored for new team members. During this period, participants were introduced to essential tools and software utilized within the team. The program included structured sessions covering recorded training modules, interactive discussions with colleagues, and guided shadowing sessions to familiarize them with daily operational tasks. Additionally, I managed their schedules throughout the training period to ensure a smooth learning experience. A key focus was on enhancing communication skills, specifically in responding to client inquiries through various channels such as emails, video calls, and telephone conversations. The second training program, which I led as the team's technical training lead, concentrated on equipping the entire team with fundamental knowledge. This included comprehensive instruction on the company's API documentation, which is crucial for client interactions and service delivery. The course aimed to empower team members with the necessary skills to effectively utilize and explain the API to clients, thereby improving service delivery and client satisfaction.

These training initiatives were instrumental in fostering a skilled and cohesive team environment, ensuring that team members were proficient in both operational tools and technical knowledge essential for delivering high-quality service to our clients.