The Staffing App is built for restaurant managers and staff to simplify schedule management, shift swaps, and staff communications. It saves time, reduces scheduling conflicts, and improves visibility & satisfaction for everyone involved.

As the sole designer, I conducted user research through interviews, created wireframes, and developed low and high-fidelity prototypes. I also performed usability testing, ensured accessibility compliance, and iterated on the design based on user feedback to enhance the overall user experience.

Managers were manually creating schedules every week, dealing with frequent conflicts and shift swaps using informal channels.

Staff lacked clear visibility of upcoming shifts on mobile.

Designed a calendar-based scheduling UI that allows managers to assign, approve, and swap shifts efficiently.

Created notifications & reminders so staff are alerted of changes.

Built mobile-friendly views so both managers and staff can access schedules on the go.

To gain deeper insights into user needs, I conducted interviews and created empathy maps, focusing on two key user groups: restaurant managers and staff. Both groups sought a seamless shift scheduling experience without disruptions.

While initial assumptions pointed to emergency or unplanned leave as a primary challenge, research uncovered additional pain points, including the lack of advance shift change notifications, limited communication channels, difficulty in swapping shifts, unfamiliarity with daily tasks, and inadequate onboarding for new hires. This research uncovered key pain points:

Master schedule: It’s hard to manage the master schedule due to leave requests, emergencies, or last-minute changes in shift time

Advance notice: Changes in the shift timing without advance notice

Accessibility: The apps are not equipped with assistive technologies

Task: Do not mention a clear task for each shift

Sketching multiple iterations of each screen on paper allowed me to refine the design before translating it into digital wireframes, ensuring a user-centric approach. For the home screen, I prioritized the upcoming shifts section for quick and easy access, addressing key user needs efficiently.

I conducted a usability studies. Findings from the first study helped guide the designs from wireframes to mockups.

Enhanced Scheduling Flexibility: Users wanted the ability to select multiple days and have a "Create Shift" option for better control over their schedules.

Improved User Interaction: Users sought additional elements on the sign-in/sign-up screen and preferred a more interactive calendar and clock for a seamless experience.

100% of users completed onboarding successfully, reducing setup friction for new hires.

Improved navigation and shift management flow, leading to a 60% drop in user confusion.

Boosted team coordination — 75% fewer communication gaps during scheduling.

Built a scalable design system, ensuring consistency and faster future iterations.