Yembo AI needed a new experience that would connect drivers, moving companies, and clients together through a single platform. I led the product design effort from research through delivery.

Moving companies, drivers, and customers faced disjointed communication, leading to delays, mismanaged inventory, and inefficient scheduling. Existing tools lacked real-time tracking, clear activity logs, and an intuitive inventory system. The challenge was to streamline the moving process, creating a cohesive experience that integrates AI-powered automation with human decision-making.

A centralized moving management system that connects drivers, moving companies, and customers seamlessly. AI-powered inventory tracking, route optimization, and an intuitive activity feed for real-time updates. A dashboard-first UI, allowing movers to view, edit, and manage moves with less friction.

Activity Feed — Real-time updates on tasks and progress.

Inventory System — AI-assisted item tracking and volume calculations.

Travel & Route Planner — Dynamic, easy-to-edit multi-stop planning.

Research & Insights: Conducted user interviews with moving companies and customers to understand pain points. Analyzed existing workflows and discovered that lack of visibility and manual errors were major blockers.

UX & UI Design: Explored multiple dashboard layouts prioritizing clarity through lo-fi wireframes. Built interactive prototypes to test user flows for booking, inventory tracking, and route planning. Refined the UI based on real feedback from movers and admin teams.

Enhanced Efficiency — The redesigned interface streamlined move planning, allowing for faster workflows and reducing manual effort.

Improved Accuracy — AI-powered inventory tracking minimized human errors and created a more reliable process for movers.

Positive User Feedback — Movers and stakeholders noted a marked improvement in usability compared to previous tools.

Scalable Design System — The UI framework was built for future adaptability, ensuring seamless updates and AI enhancements.

Led UX/UI strategy and execution, focusing on an intuitive and scalable interface. Designed and iterated on multiple dashboard layouts, ensuring seamless real-time updates and tracking. Collaborated with developers and stakeholders to refine AI-powered automation workflows. Conducted usability testing to fine-tune interactions and streamline workflows.