Technical Support Specialist

As a technical support specialist, I have provided comprehensive assistance to clients, helping them optimise their systems and troubleshoot issues effectively. Here are some key areas of focus:

- Perfex CRM Support: Delivered ongoing technical support for Perfex CRM users, addressing queries, resolving issues, and implementing enhancements to improve overall functionality and user experience.

- Wesrom Technical Assistance: Offered technical support to Wesrom, focusing on cloud infrastructure optimisation, ensuring seamless API integrations, and enhancing system performance.

- Client Training: Conducted training sessions for clients to help them understand system functionalities, troubleshoot common issues, and utilise features effectively.

- Documentation: Developed user-friendly documentation and guides to assist clients in navigating the systems and addressing common queries independently.

- Issue Resolution: Managed and resolved technical issues promptly, ensuring minimal downtime and maintaining high client satisfaction.

- Feedback Implementation: Gathered client feedback to identify areas for improvement and implemented changes to enhance the user experience and system performance.

- Monitoring & Reporting: Utilised monitoring tools to track system performance and generate reports, helping clients make informed decisions about system upgrades and maintenance.

- Technical Troubleshooting: Proficient in diagnosing and resolving technical issues across various platforms.

- Customer Service: Strong interpersonal skills to communicate effectively with clients and understand their needs.

- Documentation: Ability to create clear and concise user manuals and guides.

- Training & Support: Experience in conducting training sessions for end-users.

- Tools: Familiar with support ticketing systems and remote assistance tools.

This experience highlights my capability to provide effective technical support and assistance, ensuring client satisfaction and system optimisation.